We like our customers to fully understand how we operate and the services we provide - Please find full details below.
Unlike many online sellers, we are more than happy to take your telephone call. If you require further information please contact us on 01274 416142 during office hours (Mon - Fri 9.00am - 5.30pm) - we look forward to hearing from you.
Please note: We only sell and ship to the UK market.
We aim to provide a fast and reliable delivery service. Our deliveries are handled by Royal Mail although on certain occasions other couriers may be used to ensure your order is delivered in the most efficient manner.
Unless otherwise advertised, all our products are in stock and are shipped the same day if ordered before 3.00pm (GMT) Monday to Friday.
We do not ship on Saturdays, Sundays, Bank Holidays or other National Holidays.
If our Delivery Agent is Unable to Deliver to your address
If an order is returned to us via our Delivery Agent marked as "Unable to Deliver" we will refund your order value minus the costs of our postage, packaging and a restocking fee of 10%.
PLEASE NOTE: As all of our UK E Liquid is made fresh to order, during busy times such as weekends, Holiday periods and Promotions, small delays can occur to our standard delivery times. Please be patience - your E Liquid order will be produced and shipped as quickly as possible. Thank you for your understanding.
Please Note: We do not store credit card details nor do we share customer details with any 3rd parties
From time to time we like to give our customers the opportunity to get even better prices on our site. See current Coupon Codes here
To start receiving Coupon Codes for use on this site Sign Up NOW for Major Savings on Your Vaping Supplies or follow us on Facebook or Twitter (see footer for details). Please note Coupon Codes can be on a limited first come first served basis or with expiry dates - so get in quick and use them before somebody else does or before they finish.
How to use our Coupon Codes: Make a note of the Coupon Code, add your desired product(s) to the Cart, go to the Shopping Cart and input the Coupon Code where asked or use your Coupon Code during Checkout - Your discount will be applied automatically.
Why not have a look at our SPECIAL OFFERS page to view our discounted products.
Under new EU legislation consumers have the legal right to return goods within 14 days from the date of receipt of goods. Under our terms it is the consumers responsibility to pay for the costs of return delivery (these costs should range from £2.50 to £6.50 - Please use a signed for service and retain proof of postage).
Please note: All products returned should come complete with all their original packaging.
For a complete explanation of our Terms and Conditions relating to Returns - please see our Terms and Conditions here under paragraph 9